Here are the steps to place an order:
(1) Please leave a message on our website or email us to request product catalogs with prices.
Our Whatsapp: +853 6390 2940
Our official email address is: info@hardwareitem.com
(2) After reviewing our catalogs and prices, please tell us the product models and quantities you wish to purchase.
(3) Please inform us of the address where you wish for our shipment. For example, your agent's warehouse address in China, a port address in China, a port address in your country, or your warehouse address in your country.
(4) We will provide a shipping quote based on your order quantity and shipping address.
(5) We will send you a proforma invoice containing our account information. We have a PayPal account, a bank account for receiving international wire transfers, and we also support letters of credit.
(6) You pay for the goods. All air freight, DUP, DDP, and FOB orders require full payment before shipment. CIF orders accept partial prepayment, with the balance due upon receipt of a copy of the bill of lading. Letter of credit orders follow the terms and conditions of the letter of credit.
(7) We ship the goods and you await receipt.
Other frequently asked questions:
(1) What if I have no import experience and don't know how to import?
Don't worry, our partner shipping companies offer door-to-door delivery services to customers in many countries, including a one-stop service for import customs clearance and duty payment in the receiving country. You don't need to handle the import process; simply wait at home for our partner shipping company to deliver the goods to your door.
(2) What is the minimum order quantity?
Our catalog lists the minimum order quantity for each model. You only need to meet this minimum order quantity requirement.
(3) How should I pay?
For orders under $500, you can pay using your PayPal account.
For orders over $500, you can make an international wire transfer to our company's bank account through your local bank.
We also support letters of credit if you prefer.
If you do not have any of these three methods, please contact us and we will provide suggestions based on your country's specific circumstances.
(4)How long after I place my order will I receive the goods?
For in-stock products, we typically ship within three to four days of receiving the deposit. International air freight and express shipping usually take one to three weeks. Sea freight and land freight usually take one to two months. Specific delivery times vary by country. Please contact us for details.
(5) What is your payment terms?
For air freight orders, international express orders, door-to-door delivery orders, and FOB orders, a 30% deposit is typically required, with the remaining 70% payable before shipment. For CIF orders, a 30% deposit is usually required, with the remaining 70% payable after we provide you with a copy of the bill of lading. For orders placed with letters of credit, we usually require a 30% deposit, with the balance due according to the terms of the letter of credit.
(6) What are the modes of transportation?
International air freight, international express delivery, and sea freight are the three main modes of transport available in most countries. Some countries also offer road transport and the China-Europe Railway Express.
